About2Work Values

About2Work is focused upon people.  We seek to understand, and to make a difference.  Our team is guided by our key values:


We listen... to better understand.

Our interactions are non-judgemental.

We recognise individual experiences, and the overall impact of unexpected interruptions upon a person's life.


We acknowledge and appreciate different views and approaches.

We seek to consistently demonstrate high standards of professional conduct.

We respect individual needs.

About2Work Values: Empathy, Respect, Integrity, Excellence, Care


We are honest and transparent.

Our role is to be consistent and reliable.


We strive to achieve positive outcomes.

We challenge ourselves and others.

We embrace development opportunities.


Our focus is upon health and wellbeing.

Care is at the heart of what we do.

Care locks in our involvement with all our clients.

Our Team

About2Work is a division of CAC, which has been in operation for over 20 years.  During this time, we have developed a strong reputation for effective services and support.  Our working relationships are built around trust, respect of diversity, and the ability to adapt.

Our team includes an experienced group of Employment Consultants, who bring a broad range of skills and expertise, combined with an approach that is focused on understanding each individual.  Our team cares about the unique experience that every person brings.

Meet the About2work Management Team below:

Paul Serong

Managing Director

Paul is responsible for overall management and business development, which includes keeping both our staff and customers happy!  Paul has also held positions as CEO and Managing Director, and worked in Senior Management of organisations for over 25 years, specialising in Insurance and Disability Claims Management.  Previously Paul was CEO and Managing Director for 7 years at Xchanging Limited (previously Cambridge Australia). Paul was previously a Field Umpire with the AFL, umpiring 113 AFL/VFL games. Paul is an avid golfer, and Grandfather of two delightful grandchildren.

Shilpi Bhattacharyya

DES Performance & Operations Manager

Shilpi has worked in the Employment Services industry for over 10 years, include direct service delivery, and coordination of services.  In her role as Performance & Operations Manager, Shilpi is responsible for ensuring the About2Work team consistently provide a high quality of support to all of our clients.  

"I would like to extend my praise and thanks to Justin for his exceptional service and providing me with such a fantastic experience as my Employment consultant.


He has been caring, clear, helpful and has made me feel comfortable and capable when facing the prospect of returning to work. He is always contactable and responsive, as well as providing me with clear and understandable information regarding all queries and concerns. Along with this, and in some way almost more importantly, he is friendly, approachable and always a pleasure to work with. 


Please extend my thanks and tell him to keep up the awesome work!'' 🙂


- Fitzroy participant, April 2021